Cancellation Policy
1. General Policy
This Cancellation Policy applies to all training and consulting sessions booked through the website. By booking a session, the client agrees to the terms outlined below.
2. Time Zone Reference
All session times and cancellation deadlines are based on Central European Time (CET/CEST), which is the official service time zone.
3. Cancellation More Than 24 Hours Before Session
Clients may cancel their booking up to 24 hours before the scheduled session start time. In such cases, the client is eligible for a refund of the amount paid.
4. Cancellation Less Than 24 Hours Before Session
Cancellations made less than 24 hours before the scheduled session start time are not eligible for a refund.
5. No-Show Policy
Failure to attend a scheduled session without prior cancellation will be considered a no-show and will not be eligible for a refund.
6. Rescheduling Policy
Rescheduling is not offered. Clients who wish to change their session time must cancel their existing booking in accordance with this policy and book a new session.
7. Service Provider Cancellation
If a session is cancelled by the service provider due to unforeseen circumstances, including technical issues, platform failure, or personal unavailability, the client will be entitled to either a full refund or an option to reschedule at no additional cost.
8. Technical Issues
If a session cannot be delivered due to technical issues on the service provider’s side, it will be rescheduled or fully refunded at the client’s choice.
9. Payment Processing
Refunds will be issued to the original payment method via Stripe or PayPal. Processing times may vary depending on the payment provider.